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Customer Survey
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Parameters
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Pre Sales
Response Time
Technical Expert of Sales Teams
Understanding your Business needs
Ease of obtaining Product/Pricing information
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Quality of Services provided by AIMIL , Distributors, if any
Sales/Logistics
Quality of Product Design
Quality of Product Performance
Quality of Product Packaging
Timeliness of Delivery
After Sales Service
Response Time
Technical Expertise of Support Representative
Quality of Services provided by Aimil
Effective & timely resolution of complaints during warranty
Effective & timely resolution of complaints post warranty
Long term support of the product
General
Overall quality of product and services offered
Overall satisfaction with AIMIL Ltd.
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Customer Satisfaction Survey