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Customer Satisfaction Survey Form
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Name :
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Details & make of the product/s being used:
Parameters
Rating
(scale 5-1)
Pre-Sales
i.
Response Time
---Select---
Excellent
Very Good
Good
Average
Poor
ii.
Product & Application Knowledge of the Sales Teams
---Select---
Excellent
Very Good
Good
Average
Poor
iii.
Ease of obtaining product/pricing information
---Select---
Excellent
Very Good
Good
Average
Poor
iv.
Appropriateness of the solutions/Instrumentation suggested by AIMIL personnel
---Select---
Excellent
Very Good
Good
Average
Poor
v.
Quality of Services being provided by AIMIL Distributor, if any
---Select---
Excellent
Very Good
Good
Average
Poor
Sales/Logistics
i.
Product Quality
---Select---
Excellent
Very Good
Good
Average
Poor
ii.
Timeliness of Delivery
---Select---
Excellent
Very Good
Good
Average
Poor
iii.
Price performance ratio of the products/services being provided
---Select---
Excellent
Very Good
Good
Average
Poor
iv.
Response time of Order Processing Cell/Principals
---Select---
Excellent
Very Good
Good
Average
Poor
After Sales Service
i.
Quality of warranty & After Sales Services provided by AIMIL/Distributor.
---Select---
Excellent
Very Good
Good
Average
Poor
ii.
Product & Application Knowledge of the Service Teams
---Select---
Excellent
Very Good
Good
Average
Poor
iii.
Response Time
---Select---
Excellent
Very Good
Good
Average
Poor
iv.
Effective & timely resolution of complaints
---Select---
Excellent
Very Good
Good
Average
Poor
General
i.
Overall satisfaction with the services(pre & post sales) provided
---Select---
Excellent
Very Good
Good
Average
Poor
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